![]() Assistance is also available by appointment. ![]() The Pro2Pro hotline is staffed by Trex RainEscape experts Monday-Friday from 9am-3pm MT. ![]() In addition to one-off consultations, the program is also available to distributors, lumberyards and dealers for product training sessions with new sales representatives and installers. At the center of the program is a model deck built at the Trex RainEscape warehouse in Colorado that allows experts to provide step-by-step visual assistance and instructions via video call or chat. Pro2Pro offers assistance at all levels, from guiding homeowners through a DIY installation to providing expert tips and techniques for professionals looking to improve installation time and performance. We want our customers to rest assured that should any questions arise during an installation, or they simply want some best practice tips and tricks, we are just a phone call away.” “But to provide maximum protection it must also be installed properly, so we created the Pro2Pro hotline to help professionals and homeowners alike do just that. “The Trex RainEscape system provides the most complete protection against moisture penetration of any deck drainage product on the market thanks to its over-the-joist, trough and downspout design,” said Dave Kile, founder of Trex RainEscape. The service is available now to all Trex RainEscape customers in the U.S. That idea inspired the launch of the new Pro2Pro Program, a free hotline that connects deck builders – both professionals and DIYers – with real-time installation support from a Trex RainEscape expert. Free resource provides real-time expert support to professional deck builders and homeowners to ensure proper installation of deck drainage systemĮNGLEWOOD, Colo., July 25, 2022 – The makers of the Trex ® RainEscape ® deck drainage system understand that even the most accomplished pros can sometimes use a helping hand.
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